Terms of Service | Appointa

Introduction

Welcome to Appointa. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you and the entity that owns and operates Appointa (the "Company," "we," "us," or "our"), a Delaware Limited Liability Company. These Terms govern your access to and use of the Appointa website, platform, mobile applications, APIs, and all related services (collectively, the "Services").

By creating an account, accessing or using the Services, or clicking "I Accept" or "I Agree," you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and our Data Processing Addendum, all of which are incorporated by reference into this Agreement.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, INCLUDING A BINDING ARBITRATION PROVISION AND A CLASS ACTION WAIVER IN SECTION 17, WHICH AFFECTS HOW DISPUTES ARE RESOLVED.

If you do not agree to these Terms, you may not access or use the Services.

1. Definitions

The following definitions apply throughout these Terms:

Term	Definition
"Appointa" or "Platform"	The cloud-based appointment booking and business management software platform.
"Provider" or "Subscriber"	A business or individual professional who subscribes to manage appointments.
"End Customer" or "Client"	An individual who books appointments with a Provider through our platform.
"Provider Content"	All data, images, service descriptions, and materials uploaded by a Provider.
"Customer Data"	Personal information of End Customers collected through the Services.
"Subscription"	The plan selected by a Provider, subject to recurring fees.
"Booking Page"	The public-facing webpage created by a Provider (e.g., businessname.appointa.eu).
"OTP"	One-Time Password, a verification code sent via SMS during booking.

2. Description of Services

Appointa is a Software-as-a-Service (SaaS) platform that enables service-based businesses to manage their appointment scheduling, services, availability, and client relationships.

For Providers:

Branded public booking pages with custom subdomains
Service management with customizable names, descriptions, durations, and pricing
Availability and schedule management
Appointment management (confirm, reschedule, cancel)
Client relationship management (CRM)
Revenue tracking and business analytics dashboard
Portfolio gallery and voucher management
Multi-language and multi-currency support

For End Customers:

Public booking interface without account creation
SMS verification for secure booking confirmation
Booking management via secure token links
Location viewing with integrated mapping services

3. User Roles and Scope

3.1 B2B2C Model

Appointa operates as a B2B2C platform. We provide software services to Providers (B2B), who in turn use our platform to serve their End Customers (B2C).

3.2 Appointa's Role

Appointa's role is strictly limited to providing the software platform. We:

Do not provide, perform, or guarantee any services offered by Providers
Do not process payments between Providers and End Customers
Do not employ, supervise, or control Providers
Are not responsible for the quality or legality of Provider services
Do not mediate disputes between Providers and End Customers

4. Provider Account Registration

4.1 Account Registration

To use the Services as a Provider, you must register by providing accurate information. You agree to:

Provide truthful and accurate registration information
Maintain and promptly update your account information
Maintain the security of your login credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use

4.2 Provider Responsibilities

As a Provider, you are solely responsible for:

The accuracy and legality of all Provider Content
Compliance with applicable laws and regulations
Obtaining necessary licenses and permits
Acting as the Data Controller for Customer Data
Providing appropriate privacy notices to End Customers
All taxes and duties associated with your business

4.3 Age Requirement

You must be at least 18 years of age to register for a Provider account.

5. End Customer Terms

5.1 Booking Appointments

End Customers may book appointments through public booking pages without creating an account. You may need to provide name, email, and phone number for verification.

5.2 SMS Verification

By providing your phone number and completing a booking, you consent to receive transactional SMS messages including OTP codes, confirmations, reminders, and notifications.

5.3 Relationship with Providers

Your appointment is a direct agreement with the Provider. Appointa is not a party to this agreement and has no responsibility for Provider services, practices, or disputes.

5.4 End Customer Responsibilities

As an End Customer, you agree to provide accurate information, honor appointments, and treat Providers with respect.

6. Subscription Fees, Billing, and Payments

6.1 Subscription Plans

Providers access the Services through paid Subscription plans:

Monthly Subscriptions: Billed monthly in advance
Annual Subscriptions: Billed annually at a discounted rate

6.2 Payment Processing

We use Stripe as our payment processor. By subscribing, you authorize charges to your payment method and agree to provide valid payment information.

6.3 Taxes

All fees are exclusive of applicable taxes (VAT, GST, sales tax). We will charge applicable taxes based on your location.

6.4 Refund Policy

All Subscription fees are non-refundable except as required by law or at our sole discretion.

7. Free Trials and Promotional Offers

We may offer free trial periods for new Providers. During a free trial:

You will have access to the Services as specified
You may be required to provide payment information
Unless you cancel before the trial ends, your Subscription will automatically convert to paid

8. Term, Renewal, and Cancellation

8.1 Automatic Renewal

Your Subscription will automatically renew at the end of each term unless you cancel before the renewal date.

8.2 Cancellation

You may cancel your Subscription at any time through your account settings. Upon cancellation:

You retain access until the end of your current billing cycle
You will not be charged for subsequent cycles
No refunds for unused portions of the current cycle

8.3 Effect of Termination

Upon termination, your access will be suspended, your content may be deleted after 30 days, and all outstanding fees become due.

9. Intellectual Property Rights

9.1 Appointa's Intellectual Property

The Services, software, designs, logos, and trademarks are the exclusive property of the Company. You may not copy, modify, distribute, or reverse engineer any part of the Services.

9.2 License to Use Services

We grant you a limited, non-exclusive, non-transferable license to access and use the Services during your Subscription Term for your internal business purposes.

9.3 Provider Content

You retain ownership of your Provider Content. By uploading content, you grant us a license to host, display, and make it available to End Customers through your booking pages.

9.4 Feedback

If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use and incorporate such feedback.

10. Data Protection and Privacy

10.1 Privacy Policy

Our collection and use of personal information is described in our Privacy Policy, incorporated by reference.

10.2 Provider as Data Controller

As a Provider, you are the Data Controller for Customer Data and must comply with applicable data protection laws (GDPR, CCPA), provide privacy notices, and respond to data subject requests.

10.3 Data Security

We implement appropriate security measures to protect personal data, but no method is 100% secure.

11. Acceptable Use Policy

11.1 Prohibited Conduct

You agree not to use the Services for:

Illegal activities, fraud, or financial crimes
Harmful, threatening, or objectionable content
Privacy violations or unsolicited communications (spam)
System abuse, unauthorized access, or security circumvention
Impersonation or misrepresentation

11.2 Enforcement

We may remove content, suspend accounts, and report violations to law enforcement.

12. Third-Party Services

The Services integrate with third-party services including:

Service	Provider	Purpose
Database & Auth	Supabase	Data storage, authentication
Payments	Stripe	Subscription billing
SMS	Twilio	OTP verification, notifications
Hosting	Vercel	Application hosting
Maps	Google Maps	Location services
Email	Resend	Email delivery
Analytics	PostHog	Usage analytics

We are not responsible for the availability or practices of third-party services.

13. SMS and Communication Services

SMS services are provided through Twilio for transactional purposes only (booking confirmations, reminders, OTP). Marketing or promotional SMS messages are prohibited.

Standard message and data rates may apply. All communications must comply with TCPA, CAN-SPAM, GDPR, and other applicable regulations.

14. Disclaimers and Warranty Exclusions

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

IMPLIED WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OPERATION

We make no warranties regarding Provider services. Some jurisdictions do not allow certain warranty exclusions.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE FEES PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100 USD).

16. Indemnification

As a Provider, you agree to defend, indemnify, and hold harmless the Company from claims arising from:

Your use of the Services
Your Provider Content
Your violation of these Terms or any law
Any dispute between you and your End Customers

This indemnification obligation survives termination of these Terms.

17. Dispute Resolution and Binding Arbitration

17.1 Informal Resolution

Before formal proceedings, contact us at legal@appointa.com to attempt informal resolution within 45 days.

17.2 Binding Arbitration

Any disputes shall be determined by binding arbitration administered by JAMS in Delaware, United States, before a single arbitrator. The arbitrator's decision is final and binding.

17.3 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS ONLY IN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

17.4 Opt-Out

You may opt out of arbitration by sending notice to legal@appointa.com within 30 days of first accepting these Terms.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

For disputes not subject to arbitration, you agree to the exclusive jurisdiction of courts in Delaware.

19. Suspension and Termination

19.1 Suspension by Company

We may suspend access immediately if you breach these Terms, have past due payments, pose a security risk, or are required by law.

19.2 Termination

We may terminate for cause (material breach) or for convenience with 30 days' notice. You may terminate by canceling your Subscription.

19.3 Effect of Termination

Upon termination, your access ceases, you must pay outstanding fees, and your content may be deleted after 30 days.

20. Modifications to Terms and Services

We may modify these Terms at any time. For material changes, we will provide notice by posting updated Terms, sending email, or displaying a notice in the Services.

Continued use after changes constitutes acceptance. We may also modify or discontinue the Services at any time.

21. General Provisions

Entire Agreement: These Terms constitute the entire agreement between you and the Company.
Severability: Invalid provisions will be modified to the minimum extent necessary.
No Waiver: Failure to enforce any provision is not a waiver.
Assignment: You may not assign these Terms without our consent.
Force Majeure: Neither party is liable for failures due to causes beyond reasonable control.
Independent Contractors: The parties are independent contractors, not partners or employees.
Language: The English version prevails over any translations.

22. Contact Information

If you have questions about these Terms, please contact us:

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